{"id":477,"date":"2026-03-24T15:22:54","date_gmt":"2026-03-24T15:22:54","guid":{"rendered":"https:\/\/www.sikasoftonline.net\/?p=477"},"modified":"2026-03-26T11:14:52","modified_gmt":"2026-03-26T11:14:52","slug":"customer-funds-transfer-2","status":"publish","type":"post","link":"https:\/\/www.sikasoft.net\/index.php\/2026\/03\/24\/customer-funds-transfer-2\/","title":{"rendered":"Customer Funds Transfer"},"content":{"rendered":"\n

The Customer Funds Transfer<\/strong> page enables a teller or back-office officer to transfer funds directly between two customer accounts within the same branch. The page displays a history of all transfers made today and provides a modal form to initiate a new transfer. Unlike the Teller Funds Transfer, this page transfers funds between customer savings\/current accounts<\/strong> \u2014 not GL cash accounts \u2014 and includes product type selection for both the sending and receiving accounts.<\/p>\n\n\n\n\n\n\n\n

PURPOSE<\/h3>\n\n\n\n
    \n
  • Allow a teller to move funds between two customer accounts<\/strong> (e.g. savings to current).<\/li>\n\n\n\n
  • Display a daily record<\/strong> of all customer-to-customer transfers (Dr Customer, Cr Customer, amounts, products).<\/li>\n\n\n\n
  • Allow the user to select account product types<\/strong> (e.g. Savings, Current) for both the debit and credit side.<\/li>\n\n\n\n
  • Enable recall and editing<\/strong> of previously saved transfers for the day.<\/li>\n\n\n\n
  • Log an entry description<\/strong> alongside each transfer for record-keeping.<\/li>\n<\/ul>\n\n\n\n

    STEP-BY-STEP GUIDE<\/h3>\n\n\n\n

    Step 1 \u2014 Navigate to Customer Funds Transfer<\/strong>\u00a0<\/p>\n\n\n\n

    Open the\u00a0Backoffice<\/strong>\u00a0module. From the left-hand menu, navigate to and click on\u00a0Customer Funds Transfer<\/strong>. The page loads and automatically displays today’s transfer records in the table.<\/p>\n\n\n\n

    Step 2 \u2014 Open the Transfer Form<\/strong>\u00a0<\/p>\n\n\n\n

    Click the blue\u00a0“Transfer Customer Fund”<\/strong>\u00a0button at the top right of the page. The\u00a0Customer Funds Transfer<\/strong>\u00a0modal form opens.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 3 \u2014 Review Transaction Details<\/strong>\u00a0<\/p>\n\n\n\n

    At the top of the form, the following fields are auto-set:<\/p>\n\n\n\n

      \n
    • Trans. Date<\/strong> \u2014 Current server date (read-only)<\/li>\n\n\n\n
    • Transfer Ref.<\/strong> \u2014 Auto-generated on save (read-only)<\/li>\n\n\n\n
    • Amount<\/strong> \u2014 Enter the amount to be transferred<\/li>\n<\/ul>\n\n\n\n

      Step 4 \u2014 Select the Transfer From Account<\/strong>\u00a0<\/p>\n\n\n\n

      In the\u00a0Transfer From<\/strong>\u00a0panel (left side):<\/p>\n\n\n\n

        \n
      1. Click the Search<\/strong> button<\/li>\n\n\n\n
      2. Type the customer’s name, account number, or phone in the search box<\/li>\n\n\n\n
      3. Click SELECT<\/strong> on the correct customer row<\/li>\n<\/ol>\n\n\n\n

        Once selected, the following auto-populate:<\/p>\n\n\n\n

          \n
        • Account Name, Account Number, Account Balance<\/li>\n\n\n\n
        • Account Type dropdown<\/strong> \u2014 populated with the customer’s available non-loan products (e.g. Savings, Current). Select the appropriate product type. The Account Number and Balance update automatically when the product type is changed.<\/li>\n<\/ul>\n\n\n\n

          Step 5 \u2014 Select the Transfer To Account<\/strong><\/p>\n\n\n\n

          \u00a0In the\u00a0Transfer To<\/strong>\u00a0panel (right side):<\/p>\n\n\n\n

            \n
          1. Click the Search<\/strong> button<\/li>\n\n\n\n
          2. Search and select the receiving customer<\/li>\n\n\n\n
          3. Select the appropriate Account Type<\/strong> from the dropdown<\/li>\n<\/ol>\n\n\n\n
            \n

            Note:<\/strong> Transfers to the same account are not permitted. The system will block and show a warning.<\/p>\n<\/blockquote>\n\n\n\n

            Step 6 \u2014 Enter a Transaction Description<\/strong>\u00a0<\/p>\n\n\n\n

            In the\u00a0Transaction Description<\/strong>\u00a0box at the bottom, type a brief note about the purpose of the transfer (e.g.\u00a0“Customer request \u2014 Savings to Current transfer”<\/em>).<\/p>\n\n\n\n

            Step 7 \u2014 Save the Transfer<\/strong><\/p>\n\n\n\n

            \u00a0Click the\u00a0Save<\/strong>\u00a0button. The system validates:<\/p>\n\n\n\n

              \n
            • Amount is entered and greater than zero<\/li>\n\n\n\n
            • Transfer From and Transfer To accounts are selected and different<\/li>\n\n\n\n
            • The amount does not exceed the Transfer From account balance<\/li>\n\n\n\n
            • A description has been provided<\/li>\n<\/ul>\n\n\n\n

              If all validations pass, a confirmation prompt appears. Click Confirm<\/strong> to post the transfer.<\/p>\n\n\n\n

              <\/p>\n\n\n\n

              \"\"<\/figure>\n\n\n\n
              \n

              On success: the debit entry is posted to the Transfer From account and the credit entry to the Transfer To account. The form resets and the main table refreshes.<\/p>\n<\/blockquote>\n\n\n\n

              Step 8 \u2014 Recall a Transfer<\/strong>\u00a0<\/p>\n\n\n\n

              To review a previously saved transfer:<\/p>\n\n\n\n

                \n
              1. Locate it in the main table (columns: Date, Amount, Dr Customer, Cr Customer, Dr Product, Cr Product)<\/li>\n\n\n\n
              2. Click the SELECT<\/strong> button in the Action column<\/li>\n\n\n\n
              3. The form opens pre-filled with all saved details \u2014 fields are locked by default<\/strong><\/li>\n\n\n\n
              4. Click Edit<\/strong> to unlock and modify, then Save<\/strong> to re-post<\/li>\n\n\n\n
              5. Click Reset<\/strong> to clear the form without saving<\/li>\n<\/ol>\n\n\n\n
                \"\"<\/figure>\n\n\n\n

                KEY NOTES<\/h3>\n\n\n\n
                  \n
                • Transaction Date is locked to the server date<\/strong>.<\/li>\n\n\n\n
                • Transfer Reference is auto-generated<\/strong> \u2014 do not enter it manually.<\/li>\n\n\n\n
                • The Account Type dropdown<\/strong> loads the customer’s available non-loan products after a customer is selected.<\/li>\n\n\n\n
                • Changing the Account Type<\/strong> automatically updates the Account Number and Balance.<\/li>\n\n\n\n
                • Transfer amount cannot exceed<\/strong> the debit account’s available balance.<\/li>\n\n\n\n
                • Transfers between the same account are blocked<\/strong>.<\/li>\n\n\n\n
                • A description is required<\/strong> before the transfer can be saved.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                  The Customer Funds Transfer page enables a teller or back-office officer to transfer funds directly between two customer accounts within the same branch. The page displays a history of all transfers made today and provides a modal form to initiate a new transfer. Unlike the Teller Funds Transfer, this page transfers funds between customer savings\/current accounts \u2014 not GL […]<\/p>\n","protected":false},"author":7,"featured_media":482,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,13],"tags":[],"class_list":["post-477","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-back-office","category-customer-funds-transfer"],"_links":{"self":[{"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/posts\/477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/comments?post=477"}],"version-history":[{"count":5,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/posts\/477\/revisions"}],"predecessor-version":[{"id":652,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/posts\/477\/revisions\/652"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/media\/482"}],"wp:attachment":[{"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/media?parent=477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/categories?post=477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/tags?post=477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}