{"id":466,"date":"2026-03-24T14:40:24","date_gmt":"2026-03-24T14:40:24","guid":{"rendered":"https:\/\/www.sikasoftonline.net\/?p=466"},"modified":"2026-03-26T11:12:38","modified_gmt":"2026-03-26T11:12:38","slug":"customer-funds-transfer","status":"publish","type":"post","link":"https:\/\/www.sikasoft.net\/index.php\/2026\/03\/24\/customer-funds-transfer\/","title":{"rendered":"Teller Funds Transfer"},"content":{"rendered":"\n

The Teller Funds Transfer<\/strong> page allows a teller to transfer funds between two customer accounts within the same branch. The page provides a record of all transfers made for the day and a form to initiate new transfers. Every transfer requires the teller to complete a Cash Denomination breakdown<\/strong>, ensuring the physical cash handed over matches the transfer amount exactly before the transaction is posted to the system.<\/p>\n\n\n\n\n\n\n\n

PURPOSE<\/h3>\n\n\n\n
    \n
  • Enable a teller to move funds from one customer account to another<\/strong>.<\/li>\n\n\n\n
  • Maintain a visible history of all funds transfers<\/strong> for the current day.<\/li>\n\n\n\n
  • Enforce a cash denomination verification step<\/strong> for accuracy and accountability.<\/li>\n\n\n\n
  • Allow tellers to recall and review<\/strong> any previously saved transfer.<\/li>\n\n\n\n
  • Log every transaction automatically in the system audit trail<\/strong>.<\/li>\n<\/ul>\n\n\n\n

    STEP-BY-STEP GUIDE<\/h3>\n\n\n\n

    Step 1 \u2014 Navigate to Teller Funds Transfer<\/strong>\u00a0<\/p>\n\n\n\n

    Open the\u00a0Backoffice<\/strong>\u00a0module. From the left-hand menu, navigate to and click on\u00a0Teller Funds Transfer<\/strong>.<\/p>\n\n\n\n

    Step 2 \u2014 Open the Transfer Form<\/strong>\u00a0<\/p>\n\n\n\n

    Click the Orange\u00a0“Teller Funds Transfer”<\/strong>\u00a0button (top right). The Customer Funds Transfer modal opens.<\/p>\n\n\n\n

    \n
    \"\"<\/figure>\n<\/figure>\n\n\n\n

    Step 3 \u2014 Transaction Details<\/strong>\u00a0<\/p>\n\n\n\n

    Trans. Date and Transfer Ref. are auto-filled. Enter the\u00a0Amount<\/strong>\u00a0to be transferred.<\/p>\n\n\n\n

    Step 4 \u2014 Select the Transfer From Account<\/strong>\u00a0<\/p>\n\n\n\n

    Click\u00a0Search<\/strong>\u00a0in the Transfer From panel \u2192 search for the customer \u2192 click Select. Account Name, Number, Type, and Balance are auto-filled.<\/p>\n\n\n\n

    Step 5 \u2014 Select the Transfer To Account<\/strong>\u00a0<\/p>\n\n\n\n

    Click\u00a0Search<\/strong>\u00a0in the Transfer To panel \u2192 find and select the receiving customer. Their account details auto-fill.\u00a0(Same-account transfers are blocked.)<\/em><\/p>\n\n\n\n

    Step 6 \u2014 Enter a Transaction Description<\/strong>\u00a0<\/p>\n\n\n\n

    Type a brief note in the\u00a0Entry Description<\/strong>\u00a0field.<\/p>\n\n\n\n

    Step 7 \u2014 Save the Transfer<\/strong>\u00a0<\/p>\n\n\n\n

    Click\u00a0Save<\/strong>. The system validates both accounts and the amount, then opens the\u00a0Cash Denomination<\/strong>\u00a0dialog.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 8 \u2014 Complete the Cash Denomination Breakdown<\/strong>\u00a0<\/p>\n\n\n\n

    Enter the unit count for each note and coin denomination (GH\u20b5 200 down to 1p coins). The system calculates the Denomination Total live.\u00a0This total must exactly match the Transfer Amount.<\/strong>\u00a0Once matched, click\u00a0Save<\/strong>\u00a0in the denomination dialog.<\/p>\n\n\n\n

    Step 9 \u2014 Transfer is Posted<\/strong>\u00a0<\/p>\n\n\n\n

    The debit and credit entries are posted to the respective accounts, an audit trail is logged, and the form resets.<\/p>\n\n\n\n

    Step 10 \u2014 Recalling a Transfer<\/strong>\u00a0<\/p>\n\n\n\n

    Click\u00a0RECALL<\/strong>\u00a0on any row in the main table to reopen a saved transfer. Fields are locked by default \u2014 click\u00a0Edit<\/strong>\u00a0to modify, then\u00a0Save<\/strong>\u00a0to reprocess. Click\u00a0Reset<\/strong>\u00a0to clear without saving.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    <\/p>\n\n\n\n

    KEY NOTES<\/h3>\n\n\n\n
      \n
    • Transaction Date is locked to the server date<\/strong>.<\/li>\n\n\n\n
    • Transfer Reference is auto-generated<\/strong>.<\/li>\n\n\n\n
    • Amount cannot exceed<\/strong> the Transfer From account balance.<\/li>\n\n\n\n
    • Transfer to the same account is not allowed<\/strong>.<\/li>\n\n\n\n
    • Denomination total must exactly match<\/strong> the transfer amount (tolerance: 0.01).<\/li>\n\n\n\n
    • All transfers are audit-trailed<\/strong> automatically.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      The Teller Funds Transfer page allows a teller to transfer funds between two customer accounts within the same branch. The page provides a record of all transfers made for the day and a form to initiate new transfers. Every transfer requires the teller to complete a Cash Denomination breakdown, ensuring the physical cash handed over matches the transfer […]<\/p>\n","protected":false},"author":7,"featured_media":468,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,12],"tags":[],"class_list":["post-466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-back-office","category-teller-funds-transfer"],"_links":{"self":[{"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/posts\/466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/comments?post=466"}],"version-history":[{"count":7,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/posts\/466\/revisions"}],"predecessor-version":[{"id":650,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/posts\/466\/revisions\/650"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/media\/468"}],"wp:attachment":[{"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/media?parent=466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/categories?post=466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sikasoft.net\/index.php\/wp-json\/wp\/v2\/tags?post=466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}